DRM Video FAQ
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| 1.) How can I prevent that a pop-up window opens when I watch the videos? |
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When a pop-up window opens and your user data is already filled in, you just have to activate a checkbox to get the licence automatically.
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Do the following steps:
Open your Windows Media Player and click on “Options” in the menu item “Extras”. Then choose the tab “Player” and activate the checkbox “Acquire licence automatically”.
Confirm and save the changes with “Ok”.
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If your user data is not shown in the pop-up window, you have to activate cookies.
To do so, please follow these steps:
Open your Internet Explorer and click on “Internet Options...” in the menu item “Tools”. |
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Afterwards activate the checkbox “Override automatic cookie handling”. Then choose “Accept” for first-party cookies and third-party cookies.
Also activate the checkbox “Always allow session cookies”.
Confirm and save the changes with “Ok”.
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| 2.) How can I clear problems with the videos when there are for example green or pink lines in the picture while watching the movie? |
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In those cases the video is all right, but you have to adjust your Widows Media Player.
Reduce or deactivate the video acceleration – do the following steps:
- Open your Windows Media Player und click on “Options” in the menu item “Extras”. Then choose the tab “Performance”.
- Push the button “Restore Defaults” to use the controller. Move the slider to the left side to reduce or deactivate the video acceleration.
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| 3.) Why does the player interrupt the replay of the video? |
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Make sure that there are no conflicts between screensaver and full screen mode. The problem can also be solved through deactivating the feature “Enable full-screen mode switch”.
Please follow these steps:
- Open your Windows Media Player und click on “Options” in the menu item “Extras”. Then choose the tab “Performance”.
- Click the button “Advanced”.
- Deactivate the checkbox“Enable full-screen mode switch”.
Please note that the control elements for full screen mode are blind out in Windows XP, if the cursor is not moved or if it is not moved over the control elements. If you want to blind out the control elements still faster, you can deactivate the checkbox “Display full-screen controls ”.
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| 4.) Why is my video only shown if I maximize the window, place another window in front of it or something similar? |
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If you recognise that
- there is no more video visible,
- the video becomes pink and green for approximately 20 seconds before the replay is stopped or
- there are no files shown in the play list
deactivate the overlays.
To do so, please follow these steps:
- Click on “Options” in the menu item “Extras”. Then choose the tab “Performance”.
- Click on “Advanced”.
- Deactivate the checkbox “Use overlays”.
Should this not be a solution for your problem, please deactivate the Videomixrenderer (VMR). You can do this by deactivating the checkbox “Use video mixing renderer ”. You find that checkbox above the checkbox “Use overlays ”.
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| 5.) My player only shows green rectangles – I can’t watch the movie. |
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Your player doesn’t support DRM (Digital Rights Management). Watch the video with the Windows Media Player (version 9 or higher). You can download the actual Windows Media Player from the Microsoft website: Windows Media Player Download |
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